?Please read first: frequently asked questions
Many questions are already answered here – click to open.
What if the massage price is higher or lower than the voucher value?
If the treatment costs more, you simply pay the difference.
If it costs less, the remaining voucher balance stays valid.
How long is the massage voucher valid?
Our Thai Massage Voucher Zurich is valid for 5 years.
The printed massage duration is price-protected for at least one year.
If prices change after two years, the original purchase value is fully credited.
What if I lose my massage voucher?
Digital vouchers are registered with name and email and can be recovered.
Paper vouchers can only be replaced if the buyer’s details were registered.
Unregistered paper vouchers cannot be refunded or reissued.
Who can redeem the voucher?
Our massage gift cards are fully transferable.
Anyone who has the voucher or voucher code can redeem it at either Zurich location.
Can massage vouchers be refunded?
No. Gift cards and vouchers are non-refundable and cannot be exchanged.
This follows standard Swiss voucher regulations.
Do I need to enter the voucher code when booking online?
It’s recommended to add the voucher code in the comment box during booking.
Bring the paper voucher to your appointment.
Digital vouchers can be shown on your phone or printed.
Your question is not listed? Write to us.
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