Vouchers & subscriptions – information

How do I redeem my voucher or subscription?

Book an appointment, ideally online, and bring the voucher to your visit. Please write the voucher number in the comments field.

The booking confirmation shows the standard price – the voucher is settled on site.

Your visit

Before your visit

  • Allow enough time to get here so that you arrive relaxed a few minutes early.
  • Check the directions and the exact location of the studio you booked – see the location pages below.
  • At Sumatrastrasse 25 there is a limited number of public parking spaces. We recommend public transport.
  • At Rotbuchstrasse 8 there is a customer parking space – please let us know in advance. The bus and tram stops at Schaffhauserplatz are a few metres away.

Booking

  • The quickest way to book is our online booking system.
  • You can discuss and adjust the type of massage on site.
  • For organisational reasons we cannot guarantee a specific therapist.
  • Underwear stays on during the massage.
  • Important: when booking (online or by phone) you accept our booking and cancellation policy.

Afterwards

  • We have no shower – after the massage we wipe off the oil with towels; a thin, nourishing film of oil remains on the skin.
  • Take some time after the massage to arrive back in your day rather than rushing to the next appointment.
  • We are happy to serve you a cup of tea and a small snack to round off your visit.

How long are vouchers and subscriptions valid?

Regular vouchers

  • Service guarantee for at least 1 year (you receive the service as at the time of purchase).
  • After 1 year, the purchase price remains valid for another 4 years.
  • Maximum validity: 5 years.

Promotional vouchers

  • The added value of the promotion (bonus/upgrade) is valid for 1 year.
  • After that, the purchase price remains valid for another 4 years.
  • Maximum total validity: 5 years.

Subscriptions (e.g. 11 for 10)

  • The advantage (e.g. about 10 % added value) applies for 1 year.
  • After 1 year, the remaining balance continues as a monetary value without the subscription advantage.
  • This monetary value remains valid for another 4 years.
  • Maximum total validity: 5 years.

Important: the promotional or added value always expires first. The money you paid stays valid longer – you lose nothing and can only gain from our offers (note the 5-year limit).

Can I redeem part of a voucher?

Yes. Please note: the amount due is deducted from the monetary value of the voucher or subscription.

Example: the voucher is for a 60-minute massage (value CHF 120). If you only want a 30-minute massage, CHF 65 is deducted from the voucher – the remaining value is CHF 55. A later 30-minute massage therefore costs CHF 10 extra.

Note: the price of 2 × 30 minutes is not the same as 1 × 60 minutes.

Can I give the voucher to someone else or share a subscription?

Vouchers are freely transferable, but they may not be traded.

Subscriptions can be shared. We record every redemption, but we cannot take responsibility for “unauthorised” redemptions. Only give the voucher number to people you trust.

Where can I find the terms for buying vouchers and subscriptions?

Read the terms here: Terms for vouchers & subscriptions

Our locations